Error messages
Authorization failed
The portal did not approve the box. Check the MAC and the subscription.
What it means
The box's identity was not accepted by the middleware server.
What to do
- 01Check the MAC address character by character.
- 02Check that the account is active.
- 03Reboot the box.
Try a free demo
Has the account expired?
Renew the subscription and your old details work again immediately – you do not need to add the list again.
Still stuck?
Open the chat at the bottom right and we help you straight away.