Error messages

Invalid credentials

The details are not reaching the server. Nine times out of ten it is one wrong character or an expired account.

Wrong username or password

Same as Invalid credentials: one wrong character, or an account that has expired.

Unauthorized / 401

The server answers but refuses you. The account has either expired or is in use on too many devices.

Login failed

The login was rejected. Test the details in VLC to see if it is the app or the account.

Authentication failed

The server refuses the login. Usually wrong details, sometimes a paused account.

Account expired

The subscription has expired. Renew and your old details work again immediately.

Subscription expired

Same as Account expired: the period is over and needs renewing.

Access denied

The server will not let you through – usually too many simultaneous connections.

Connection refused

The server does not answer on that address. Check the server address and port.

Max connections reached

The account is in use on more screens than it allows.

Playlist not found

The app finds no list linked to this device. Usually the list is uploaded against the wrong MAC address.

No playlist found

The same as Playlist not found – no list is linked to the device's MAC address.

Playlist empty

The list was found but contains no channels – usually an old or truncated link.

Unable to load playlist

The app cannot reach the link. Test the same link in a browser or in VLC.

Playlist won't open

The list exists but the app refuses to open it. Clear app data and add the list again.

Invalid playlist

The format is not recognised – usually a link that was cut in half.

M3U not working

Test the link in VLC. If it works there the problem is in the app, otherwise in the account or network.

Playback error

The picture will not start. Try another channel first – that tells us if it is the channel or everything.

Reading error

TiviMate's way of saying the stream broke while reading – nearly always the network.

Unable to Stream

IBO Player's wording. It usually means the list is uploaded but the stream is not allowed to start.

Cannot play stream

The player cannot handle the format or gets no answer. Switch decoder and try another channel.

Stream unavailable

That channel is down right now. If other channels work, you need do nothing.

Black screen

Sound but no picture, or just black: nearly always the decoder or an HDR setting.

No picture

The channel list shows but nothing starts. Test several channels and switch decoder.

Audio only

Sound without picture almost always means the TV cannot handle the codec with hardware decoding.

Loading forever

The spinner never stops: check the network first, the account second.

Channel freezes

The picture freezes at intervals – nearly always Wi-Fi or too small a buffer.

Channel not available

The channel is not in your package, or it is down.

No EPG

The guide is empty. Add the EPG link and force an update – it is only fetched once a day.

EPG not updating

The guide is stuck. Force an update and check that the EPG link is not old.

EPG wrong time / offset

Programmes are a few hours off: set the EPG offset or the correct time zone.

TV guide missing

No guide at all in the app – usually the EPG source is missing from the profile.

XMLTV error

The guide file could not be parsed. Usually it does not finish downloading.

Buffering

The picture keeps reloading. A cable instead of Wi-Fi solves most cases.

Lagging

Stuttering picture or lagging sound – the same causes as buffering.

Connection lost

The connection drops mid-stream. Check the Wi-Fi strength and the router.

Network error

The device cannot reach the internet the way the app needs. Start with DNS.

DNS error

The device cannot resolve the server address. Set DNS manually.

Server unavailable

The server is not answering right now. Check the address and try again in a few minutes.

Timeout

The server did not answer in time. Usually a slow network or a busy moment.

Wi-Fi unstable

An unstable wireless network causes stutter and dropouts. 5 GHz or a cable fixes it.

Invalid MAC Address

The MAC the app sends does not match the one the list was uploaded against.

Invalid Device Key

The Device Key is wrong or has changed. Read it again in the app.

MAC not registered

The box's MAC address is not registered against the portal. Send it to support.

Your STB is blocked

The portal has blocked the box – usually an expired account or an unregistered MAC.

Page Loading Error

The box cannot reach the portal. Check the network, DNS and portal address.

Loading portal

Stuck on "Loading portal": DNS or an unregistered MAC, in that order.

Authorization failed

The portal did not approve the box. Check the MAC and the subscription.

Portal not found

The portal address is wrong or missing in the box.

No link

The box has no network connection – check the cable or Wi-Fi.

Restart the app to ensure efficient memory use

LG's memory warning. Close every app and unplug the TV for 30 seconds.

App activation required

The app's trial has ended. Pay the one-off fee on the app's own website.