Error messages
Buffering
The picture keeps reloading. A cable instead of Wi-Fi solves most cases.
What it means
The stream arrives more slowly than it plays.
What to do
- 01Run a cable to the device, or move to the 5 GHz network.
- 02Increase the buffer size in the app's playback settings.
- 03Run a speed test on the same device – you need at least 25 Mbit for 4K.
- 04Change DNS to 8.8.8.8.
- 05Only 4K channels buffering? Watch the HD version instead.
For your device and app
- Run a network cable to the device if you can – it fixes most cases.
- If you cannot: connect to the 5 GHz network instead of 2.4 GHz.
- Increase the buffer size in the app's playback settings.
- Run a speed test on the same device: under 25 Mbit is not enough for 4K.
Try a free demo
No account yet?
Try it free for an hour and see how it looks on your own TV. The purchase happens in our shop, NordicShop.
Still stuck?
Open the chat at the bottom right and we help you straight away.