Error messages
Access denied
The server will not let you through – usually too many simultaneous connections.
What it means
Your session was refused by the server despite valid details.
What to do
- 01Close the app on other devices.
- 02Restart the app after five minutes so the old session is released.
- 03Increase the number of connections if you watch on several TVs at once.
Try a free demo
Has the account expired?
Renew the subscription and your old details work again immediately – you do not need to add the list again.
Still stuck?
Open the chat at the bottom right and we help you straight away.