Error messages
Your STB is blocked
The portal has blocked the box – usually an expired account or an unregistered MAC.
What it means
The box is told it is not approved by the portal.
What to do
- 01Check that the subscription is active.
- 02Check that the MAC is registered and entered correctly.
- 03Reboot the box.
- 04Contact the chat with the MAC address.
Try a free demo
Has the account expired?
Renew the subscription and your old details work again immediately – you do not need to add the list again.
Still stuck?
Open the chat at the bottom right and we help you straight away.