Error messages
Wrong username or password
Same as Invalid credentials: one wrong character, or an account that has expired.
What it means
The server does not recognise the username and password combination.
What to do
- 01Copy the details straight from the email instead of typing them.
- 02Check that you have not mixed up two accounts.
- 03Renew the account if it has passed its end date.
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Has the account expired?
Renew the subscription and your old details work again immediately – you do not need to add the list again.
Still stuck?
Open the chat at the bottom right and we help you straight away.