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Troubleshooting

Buffering and stuttering

Short answer

The picture stalls for a second, usually in the evening between 7 and 11 pm.

  1. 1

    Try the same channel on another device. If it stalls there too, it is the network and not the app.

  2. 2

    Move from Wi‑Fi to an ethernet cable, or at least to the 5 GHz band.

  3. 3

    Raise the buffer in the app settings by one step.

  4. 4

    Stop other streams in the household and pause downloads.

  5. 5

    Try the HD version of the channel instead of the 4K one.

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