Troubleshooting

ISP blocking and VPN

1. 1

   Turn off Wi‑Fi on your phone and test the app on mobile data. If it works, your ISP is filtering.

2. 2

   Change DNS on the router to a public DNS service and restart the network.

3. 3

   Test a VPN on one device at a time to see whether the block disappears.

4. 4

   Run the VPN on the router if several devices need it, instead of one app per TV.

5. 5

   Remember a VPN lowers speed — start with a server in your own country.